FAQ

How do I get the price on the website?

Specify your legal entity data.. Having your login and password sent, you will be contacted by a personal manager, registered on our website, and granted access to wholesale catalog prices and special offers. Then, you can place an order.

How do I sign up on the website?

There is a digital registration template. To confirm a wholesale customer status, you are asked to specify information about at least one legal entity. Just fill in the form and confirmation letter will be sent to your e-mail. A personal manager will process your data and reach you with a catalog access

Do I need any documents to sign up?

The following data are to be specified: full name, e-mail, telephone number (an SMS-confirmation with access code will be sent there). In case you register as a company, provide the full name of the company, legal address, Certificate of Incorporation of the new Business Entity, Tax reference number, contact information.

Can I shop online not being a legal entity?

TDSerebro LLC catalog information and prices along with special offers are accessible to registered wholesale clients.

Are there any discounts for regular wholesale customers?

With our loyalty program, we intend to provide convenient purchase terms and conditions. On the regular basis, special offers, lower prices, and seasonal sales occur.

Do you deliver large orders?

Yes. In a region with TDSerebro LLC office located, we deliver orders from 50.000₽ within a city and region free of charge. If there is no office in a region, we transport orders from 100.000₽ free of charge.

I don’t see my region on the company’s map. How can I choose goods?

If there is no office in your region, you can reach the closest city where an office is located. Currently, the company has 18 offices throughout Russia and 2 in Kazakhstan. A complete list of the cities is provided in “Offices” section. We would recommend you to call a local hotline and request information about products in stock, their parameters and prices before placing an order.

Why are the prices written as «from…»?

On the website, there are the lowest item prices specified for the stock chosen. It also applies for the time you browse the catalog. The actual selling price may differ from the lowest price, since item parameters may be different, as well.

Parameters and prices specified are exploratory and are not a public offer. Order confirmation is not the ground to conclude a sales contract. Reach the company managers to receive detailed information about products, availability, and prices